Frequently Asked Questions

Find answers to the most frequently asked questions about your order, shipping, returns, and more.

General questions

How can I get in touch with you?

You can reach us through our contact form available on our website.

How do I know if my order was successful?

Once your order is successfully processed, you will receive a confirmation email. Please allow 24 to 36 hours for this email to arrive.

How can I cancel my order?

To cancel your order, please contact us at contact@arya-dubai.com.

Can I have my order delivered to someone else?

Yes, simply fill in the correct shipping details during checkout.

How can I track my order?

As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.

Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email and we will contact the shipping company.

Shipping & Delivery

Do you offer free shipping?

Yes, we offer free shipping on orders over $200.

What are the shipping costs?

Shipping rates vary depending on the destination country. The exact cost will be calculated and displayed at checkout before you complete your order.

How can I track my order?

You will receive a tracking number once your order has been processed.

Can I pick up my order in person?

No, we do not offer in-person pickups.

How can I track my order?

As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.

Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email and we will contact the shipping company.

Returns & Refunds

What is your return policy?

You can return or exchange any order within 14 days of receiving it. To initiate a return, please contact us atcontact@arya-dubai.com. We will provide return instructions, including a return label. A $35 return shipping fee will be deducted from your refund. Once we have received and inspected the returned item, your refund will be processed within 14 days.

How long do I have to change my mind?

Once your order has been processed and the tracking number has been sent, the reflection period is no longer valid.

How do I return my package?

To return your order, request a return label by contacting us atcontact@arya-dubai.com. See our return policy above for more details.

How long does it take to receive my refund for a returned item?

After we receive and inspect the returned item, your refund will be processed within 14 days. Please note that your bank’s processing time is beyond our control.

How can I track my order?

As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.

Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email and we will contact the shipping company.